FAQ

How can we contact you?

You may do so by emailing us at enquiry@jnfashionhouse.com or by leaving a message at the "Contact Us" section.

How often do you update?
We usually update once a week or when new stocks arrive.

How are my items mailed to me?
For Singapore, items are usually sent out via Normal Postage or Registered Postage, depending on buyers own choice of preference.

What is the difference between Normal and Registered Postage?

Normal post is non-insured and customers bear the risk of lost packages.
Registered post costs an additional $2.30 per parcel on top of normal postage costs and comes with a tracking number that can be monitored online.

Registered parcels are sent directly to your doorstep.

In the event that there is no one present to sign for the parcel when it arrives, a notification card will be left either in your letterbox or slotted under your door.
You may then proceed to the respective post office stated on the card to collect your parcel.